Frequently Asked Questions
Hopefully this page of helpful answers will solve any enquiries that you may have. If it doesn't then please use our contact us page. You can also find more information on our How to Order, How to Send Your Images and How to Pay pages.
What is Giclée Printing? Giclée is pronounced 'Zhee-clay' and originates from the French verb gicler meaning "to squirt, or to spray". Giclée is similar to your ink-jet printer at home but uses 6 (or more) colours instead of the 4 used in ink-jet printers and lithograph. Because Giclée uses light fast, pigmented inks (usually cyan, magenta, yellow, light cyan, light magenta and black) the resulting prints are brighter, the colour's last longer and are higher resolution - meaning sharper prints. Giclée can be printed on to various media, from water colour paper to canvas to transparent acetates.
How long do prints take? Proofs will usually take 2 - 3 days, your finished prints will then take approximately 4 - 5 days to dispatch to you. If your prints are being mounted; please add an extra 3 - 4 days, if your prints are being framed or you're having a stretched canvas; please add 7 - 10 days on top of printing timescales. We dispatch by next day courier or recorded delivery so in most cases you'll receive your order the day after we dispatch.
I don't live very close to you, is that a problem? No, we have many artists from all over the UK who send us their work, we can post your proofs to you and we can keep you updated with your order via email or telephone.
How can we get in contact with you? You can email us via our contact page with the details of your enquiry or alternatively send us an email directly to info@digitalprintdesign.co.uk. You can also call us on 01255 860800.
I've got a digital file I'd like printed, how can I get it to you? There are a number of options for sending files to us. You can email it if it's under 20mb, or you can use Dropbox to transfer files to us, or use either wetransfer.com or yousendit.com.
If it's a large file or a number of files, you burn it to a CD or DVD and post it to us at the following address;
Studio One Frames Ltd
The Old Church Hall
7 London Road
Little Clacton
Essex CO16 9RW
When sending us files - by post or online - please make sure you list exactly what you want us to do with the file(s) and include your contact details as well.
What type of files do you accept? We recommend the files you send are 300dpi and either RGB or CMYK, we accept either Jpeg, Tiff, PSD or PDF file types.
