how to order
If you are want to make an order with us, please have a look through this checklist of things to do first.
You can place your order by post (when sending files on CD / DVD), email or by telephone. Please make sure you have all the required information for your order, including;
• What size you'd like your prints produced, please make sure you let us know if your measurement is the printed area, or the final sheet size including any borders needed.
• How many prints you require.
• On what paper would you like the prints on.
• Do you require any text on the prints? If you are printing on to Hanhemulhe German Etching or Somerset Enhanced we can place the Fine Art Trade Guild logo along with the following information; title, artist name and copyright date (year).
• Do you have any special requirements such as extra large borders? By default we place a 1inch border around your image, unless you've asked for a specific sheet size for your print - we will then do our best to fit your image within the sheet.
• If you having a stretched canvas, you have the choice between either 20mm or 40mm deep bars, the printed image can be wrapped around the sides of the frame, we can also print a flat colour on the sides, or the sides can be left white.
• If you want your prints mounted and wrapped, we place a 2 inch soft white mount around your print, we leave enough space around the print for you to sign. If your requirements are different to this, such as a specific outside mount size to fit a standard frame size - please let us know.
• Finally, please include your telephone number, email address and delivery address details. We can dispatch your prints directly to your customer, if this is the case - please also include your invoice address.
Our service is very bespoke and can be tailored to your specific needs, so please ask if you are unsure of anything.
How Long Does It Take?
Please use the times below as an approximate guide, during busy times they can increase a little. If you have a specific date that you need your order completed by - please let us know when ordering.
Proofs from a digital files: 2/3 days.
Prints from a supplied digital file or reprints: 3 to 5 days
Prints that need to be stretched, mounted or framed - 10 to 14 days
Please allow 2 extra days for postage beyond these times.
Postage
We will use 1 of 2 methods to send out your prints, depending on the weight and size of your order. We use Recorded First Class mail from Royal Mail or Next Day Courier from APC. Both methods will require a signature to receive the package - so make sure someone will be present at the delivery address during the day. Prints will be sent rolled in a cardboard tube, mounted, framed or stretched canvas prints will be securely flat packed. Click here for our postage costs.
You can find more help on our Frequently Asked Questions page and our How to Send Your Images and How to Pay pages.
