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how to order

If you are want to make an order with us, please have a look through this checklist of things to do before placing your order and how to actually make your order.

Before Ordering

If you are posting original artwork, please read through this tutorial [Sending Originals To Us] which will guide you through safely packing your artwork and what postal service you should use.

If you are sending digital files please use the most suitable way of sending files to us. For smaller files - upto 20mb, you can email them to us. For larger files you can either use our FTP server [tutorial] or www.yousendit.com [tutorial]. If you need to send a lot of files then it could be easier to send them on a CD via post.

How to Order

You can place your order by email or telephone. Please make sure you have all the required information for your order, including;

• What size you'd like your prints produced and how many.
• On what paper would you like the prints produced on to.
• Do you require any text on the prints? If you are printing on to Hanhemulhe German Etching or Somerset Enhanced we can place the Fine Art Trade Guild logo along with the following information; title, artist name and copyright date (year).
• Do you have any special requirements such as extra large borders - we place a 1 inch border around the image by default.
• If you having a stretched canvas, you have the choice between either 20mm or 40mm deep bars, the image can be wrapped around the sides of the frame or they can be left white or we can print a flat colour on the sides.
• If you want your prints mounted and wrapped, we place a 2 inch soft white mount around your print, leaving enough space below the print for you to sign. If your requirements are different to this - please let us know.
• Finally, please include your telephone number and delivery address details.

Our service is very bespoke and tailored to your specific need, so please ask if you are unsure of anything.

How Long Does It Take?

We don't have a set turnaround time for specific jobs, as it very much depends on how busy we are. So please use the times below as an approximate guide. If you have a specific date that you need your order completed by - please let us know when ordering.

Proofs from a digital files - 3/4 days.
Proofs from a scanned original - 10 days
Prints from a supplied digital file or reprints - 5/7 days

Please allow 2 days for postage beyond these timescales.

Postage

We will use 1 of 2 methods to send out your prints, depending on the weight and size of your order, we use registered first class parcel post from Royal Mail or 24 hour Courier from Fastway. Prints will be sent in a cardboard tube, unless they are mounted or stretched canvas prints.

Postage will either cost £5.00 for posted orders or £10.00 for orders dispatched via courier.

Both methods will have to be signed for, so if you need your order sent to an alternative address where someone will be present to receive the order - please let us know when placing your order.

Prices exclude VAT.